Unfortunately, technology comes out of the social relations in which it was developed. (…) We build technology that comes from our social conditions and often represents the interests of people who have paid for it. (…) And a call center is a fantastic example of this. The old demand for workers’ control — taking over a factory, running it on your own, producing new things — doesn’t exist in call centers. Why would you run a call center if you could take control as workers? Would you bother people with something else? All of the technology is designed to make as many calls as possible (…). The capitalism is so deeply embedded into the technology, that for most people in the call center, workers’ control would represent turning lights off and leaving.

Jamie Woodcock: Work: the digital economy and the labouring body (1:24:30)